Mainstream support through 2018 extended support through. The polycom cx600 ip phone delivers all the features included in microsoft lync environments. We have a premier support contract that calls for advance replacement and polycom is refusing to do anything about this at the moment. Microsoft lync phone edition for polycom cx500, polycom cx600 and polycom cx3000 is the first generation of software designed. Configuring lync server to push out latest microsoft lync phone edition firmware leave a reply i noticed today that a large shipment of polycom phones we were going to deploy were using the rtm version of lync phone edition and were outdated compared to microsofts latest version. We are striving to improve the quality of our documentation, and we appreciate your feedback. Or, you can use the automatic software update feature to update your phones software. Offer of source for open source software for polycom cx5100 and cx5500 unified conference stations for microsoft lync version 1. Phones free delivery possible on eligible purchases. These phones have been tested with 3cx phone system v15 sp1 with the following firmware only. As briefly mentioned in the kb article for the january20 cu for lpe devices, this new firmware update actually allows the phones to support lync online and office365. Thats where we come in, with solutions that avert open office perils.
These are the individual firmware files for each model of polycom sip phone. Feb 27, 2018 polycom soundstation ip 7000 polycom soundstation ip 6000 done on a polycom soundstation ip 7000 settings in admin menu. The vvx d60 wireless handset, cordless sip phone is an ideal solution for small businesses, retail environments. Software release matrix for polycom soundstation ip. Vvx d60 sipbased wireless handset polycom cordless. I added the optional verbose parameter to show the output of what the powershell command is doing behind the scenes. May 07, 2015 describes the bugs that are resolved in the may 2015 cumulative update for lync phone edition for polycom cx500, polycom cx600, and polycom cx3000 telephones. Cx600 quick start guide microsoft lync cu 7 edition. Voice is distorted when you resume a call from hold by using lync phone edition for aries telephone exchange integration fails in. Polycom cx600 lync edition phone quick user guide for use with microsoft lync.
For some of you this will be a repetitive read, if you have done this before, but for those just starting out in the industry, or just wanting to learn some new information on voip, then this is for you. The phone logs on to the server successfully and gets almost to the end of the login process. Upgrade support for polycom cx3000, cx600 skype for. The polycom cx600 is a lync phone edition lpe device that is optimzed for lync2010 and lync20 environments. Polycom cx600, 700 quality problems vs good quality on pc.
Before configuring your polycom cx600 phone to use skype for business for windows, you or your it pro should install the unicom skype for business client on your computer, which can be done any time before your phone number is converted to unicom. April 2017 cumulative update for microsoft lync phone. The cumulative update is available for download from the microsoft. We are the global communications company that powers authentic human connection and collaboration. Jul 21, 2008 todays discussion will be on polycom and how to upload the latest firmware. Some people have mentioned this step taking awhile to complete, this will at least give you some. Unfortunately the only way to update these devices is with an onpremise lync server which defeats the purpose of being 100% onthecloud.
My advice is to upgrade these using an ocs environment with this. Buy polycom cx600 ip phone polycom cx600 ip phone 220015987025 poe power supply not included. The polycom vvx d60 wireless handset complements the portfolio of polycom vvx business media phones by offering the convenience of cordless with a simple addon device without losing the sip features of the vvx business media phones. Microsoft lync phone edition for polycom cx500, polycom cx600 and polycom cx3000 is the first generation of software designed specifically for the phones from polycom to interoperate with microsoft lync server 2010 and microsoft lync server 20. Depending on the access level that a contact grants you, you may see the contacts phone numbers, schedule information, the phone number of the. Dec 26, 2012 latest firmware update killing cx600 display as a warning, the latest microsoft update for the cx600 7577. May 2015 cumulative update for lync phone edition for. Polycom phones and microsoft teams frequently asked. For customers currently looking to replace cx500 and cx600 phones, polycom encourages customers to take advantage of the trade up to microsoft teams with polycom promotion. Visit polycom support for software downloads, product.
The cx600 desktop phone features polycom hd voice technology, bringing lifelike. Great news for polycom customers who own polycom cx series phonesmicrosoft announced they are extending support for lync phone edition firmware. Registry information to use one of the cumulative updates in this package, you dont have to make any changes to the registry. I want to use both phones for skype business anyone can help me with steps how to. Auto updating polycom cx model phones a lesson learned ttl. We have been deploying new firmware to polycom cx phone models. Latest polycom uc software release latest polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones, and soundstructure. We are now getting a message that displays the following.
Microsoft qualification may fall behind polycom generally available dates for uc software, hence we request customers to check whether a release has been qualified before deploying new software. Microsoft extends support for lync phone edition polycom. Configuring lync server to push out latest microsoft lync. A new and improved firmware version of the polycom vvx series skype for business certified phones will soon be deployed on the skype for business online service. Polycom soundstation ip 7000 polycom soundstation ip 6000 done on a polycom soundstation ip 7000 settings in admin menu. This document will provide the steps necessary to gaether logs from any polycom vvx series phone. If the call is answered with a polycom cx600 or 700 which has the latest firmware the phones quickly spit out poor network conditions are causing audio quality and the quality is aweful.
If you want to change the default behavior of the software update any of these parameters, you must configure the parameters in the following table. Open offices are often loud, chaotic, and full of distractions that keep your team from getting work done. Recently they are unable to connect which appears to be due to a lower version of lpe. Poly studio x family delivers radical simplicity to your meeting rooms. April 2017 cumulative update for microsoft lync phone edition.
April 2017 cumulative update for microsoft lync phone edition for. Skype for business firmware update for polycom vvx series. May 31, 20 updating lync phone edition devices for lync 20 may 31, 20 by jeff schertz 41 comments this article is a brief update to the process previously documented for lync server 2010. Lync phone edition provides traditional and advanced telephony features, integrated security, manageability and much more. It will just take a little time, some elbow grease and some hardware. Oct 31, 2012 once the download is complete open the compressed file and look for the. Download microsoft lync phone edition for polycom cx500. For device name, type in something like polycom cx600 to identify what will be pushed to it, and then enter in the mac address of the phone in the unique identifier field. We delete comments that violate our policy, which we encourage you to read. Page 2, the polycom triangles logo and the names and marks associated with polycoms products are trademarks andor service marks of polycom, inc. It is not recommended to use the firmware update drop down inside the polycom webgui. Jun 12, 2014 i am having issues with getting a polycom cx600 device to sign in to lync either via usb, or pin. The new support lifetime announced by microsoft for lync phone edition is the same as lync 20.
If this option is used, the phone will no longer receive updates. Polycom cx500cx600cx3000 ip phone user guide 4 polycom, inc. How to update polycom device firmware intermedia knowledge base. If this option is used, the phone will no longer receive updates from 8x8 without using the clear upgrade server option. In our share libs contains the list of polycom cx600 drivers all versions and available for download. Combined download should be used where phones may be running pre4. Skype for business polycom cx600 continued microsoft. This goes on in continue reading how i finally upgraded the. Polycom phones and microsoft teams frequently asked questions. This article describes the process of updating the polycom hardware. After putting back the original ssl certificate i had four week left before expiration everything works as.
We have carried out a factory reset and pushed out a firmware upgrade. Multiple emergency numbers supporting multiple emergency. How to gather logs from a polycom phone calltower solutions. Configuring lync server to push out latest microsoft lync phone. Todays discussion will be on polycom and how to upload the latest firmware. Polycom uc software update you can update the phones uc software manually on a perphone basis. The polycom trade in promotion for cx500, cx600 phones and cx3000 conference phones ended december 21, 2018. Latest polycom uc software release polycom support. Polycom devices running firmware version 3 and lower must. A long and sad story about trouble upgrading the firmware in office communication server enabled phones, specifically the polycom cx700. Logs are often useful to support technicians when troubleshooting issues. Upgrade aastra 6725ip, polycom cx600, firmware no lync. Apr 09, 20 the polycom cx600 is a lync phone edition lpe device that is optimzed for lync2010 and lync20 environments.
For skype for business online products, its not feasible to mute phone in audio only mode with polycom cx600. Polycom cx600 fail to login after certificate renewal on. Windows 8 64 bit, windows 8, windows 7 64 bit, windows 7, windows vista 64 bit, windows 2008, windows xp 64 bit, windows vista, windows 2003, windows xp. Configure a polycom cx600 phone to use skype for business. Describes the bugs that are resolved in the may 2015 cumulative update for lync phone edition for polycom cx500, polycom cx600, and polycom cx3000 telephones. Polycom device management service for service providers.
Customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files. Polycom cx600 firmware full guides for download and update. Microsoft lync phone edition for polycom cx500, polycom cx600 and. Page 3 ok button after a period of inactivity, your cx600 desk phone will lock. This cumulative update replaces the september 2016 cumulative update for lync phone edition for polycom cx500, polycom cx600, and polycom cx3000 telephones. How to update polycom device firmware intermedia knowledge. It was ok as the polycom cx600 s lync phone edition running firmware ver. Oct 17, 2017 a new and improved firmware version of the polycom vvx series skype for business certified phones will soon be deployed on the skype for business online service. Edition for polycom cx500, polycom cx600 and polycom cx3000. Apr 28, 2017 microsoft lync phone edition for polycom cx500, polycom cx600 and polycom cx3000 is the first generation of software designed specifically for the phones from polycom to interoperate with microsoft lync server 2010 and microsoft lync server 20.
Polycom uc software release matrix for soundpoint ip and soundstation ip phones. All the tests were fair as whatever pstn number we used to call the laptop users, we also used to call the polycom phones. Note these parameters are not included in the sample configuration files polycom provides in the microsoft directory of the uc software download. For all latest microsoft qualified releases visit polycom uc software for skype for business deployments page for a list of qualified releases. To download the proper driver by the version or device id. Polycom firmware update howto soundstation ip 7000 and. How i finally upgraded the firmware on a polycom cx700.
Software release matrix for polycom vvx, soundstructure, obi edition phones. Updating device firmware should only be applied to anyphone byop and not our enhanced byop. May 2015 cumulative update for lync phone edition for polycom. All uc software releases compatible with microsoft are available at. Microsoft lync to communicate with those with unicom ac counts. Our customer has lync server 2010 running with client side using polycom cx600 lync phone. Dec 10, 2018 this cumulative update replaces the september 2016 cumulative update for lync phone edition for polycom cx500, polycom cx600, and polycom cx3000 telephones. View a contact card a contact card provides details about a contacts availability and presence. I am having issues with getting a polycom cx600 device to sign in to lync either via usb, or pin. Configure a polycom cx600 phone to use skype for business for. Split download file is recommended, but requires that all. Jun 05, 2012 if the call is answered with a polycom cx600 or 700 which has the latest firmware the phones quickly spit out poor network conditions are causing audio quality and the quality is aweful.
Jul 06, 2018 a long and sad story about trouble upgrading the firmware in office communication server enabled phones, specifically the polycom cx700. Polycom cx600 ip phone voip phone series sign in to comment. Once the download is complete open the compressed file and look for the. This article descibes how to configure the cx600 for use in office365 plan e4 in a lab environment. Latest firmware update killing cx600 display as a warning, the latest microsoft update for the cx600 7577. You are cautioned that the translation of this document is generated by a machine. Vvx d60 sipbased wireless handset polycom cordless voip. Latest polycom uc software release latest polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones, and soundstructure customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Configuring lync server to push out latest microsoft lync phone edition firmware. The cumulative update is available for download from the microsoft download center. Phone edition for polycom cx500, polycom cx600, and polycom cx3000 telephones. The table below indicates which firmware file is used by which device.
Lync phone edition provides traditional and advanced telephony features, integrated security, manageability and. Youll find it to be a cost effective mainstream desktop phone that features polycom hd voice technology for crystalclear calls and robust interoperability with lync. There are several ways to dial a contact within the iu south east network. I have 2 ip phones one my hand aastra 6725ip and polycom cx600. How to download and update polycom cx600 firmware samsung are one of the most desirable gadgets that can be bought on the market as well as it is long lasting, so this is why people need to know how to update android firmware on samsung. I want to upgrade firmware without using lync server. How to upload firmware to a polycom unit voip supply. Recently, we discovered an issue with polycom cx500, cx600, and cx3000 model. Polycom cx600 fail to login after certificate renewal on lync 20 edge server. Latest firmware update killing cx600 display polycom. Dialing with the polycom cx600 this section covers dialing using your cx600 phone. This is due to possibly updating to an unsupported firmware. The cx600 also features a usb port to enable optional, better together capabilities when used in conjunction with a pc.